Frequently Asked Questions
Do you offer a free trial?
No — in short, I have a collection or tutorials and I use the tools, on camera, for multiple hours a week. I figure that should give you a really good idea of how they work so a free trial is not neccessary. Obviously, if you are deeply unsatisfied with the product, email me and I will make it right.
How often are the tools updated?
The PGA tools are generally updated for the current tournament within 60 minutes of the salaries being released on DraftKings. The salary release “triggers” the system to load in the field and all the corresponding data. There are a few tools, like the Tournament Predictor, which require more data. Those tools might not update until Monday evening or Tuesday morning for an event with a Thursday start.
The Projected Ownership is usually updated on Tuesday, once the industry sentiment begins to settle. If there is enough movement, they will update again on Wednesday for a an event with Thursday start.
If there is scheduled maintenance, that will be announced in the Slack channel or via my Twitter account.
What’s the best way to use the tools?
I’ve created tutorials that can be found here for how I use the tools. There are little tips and tricks to help get you running as soon as possible. The good thing about RickRunGood.com is that the tools are constantly being improved. When they are improved, I’ll make updated videos to reference the newest additions.
How can I cancel my membership or get a refund?
You can cancel your account, anytime, by visiting the My Account page. You will see all active memberships under the “Subscriptions” tab and can cancel them on that screen. If you are unhappy with the product, please email Rick@RickRunGood.com and I will make it right!
What if I want to change my Credit Card on file?
Head to the My Account page, locate your subscription and click “update”. Clicking that link will allow you to update your payment options with new card details.
I still have questions, what should I do?
Head over to the “contact Rick” page and shoot me a note. That will go straight to my email inbox and I will respond as soon as I can.